Article 1- Parties
1.1. Seller
Name: Store Name
Address: Store Address
Phone: Store Phone
Email: Store Email
1.2. Buyer
Name - Surname/T.C. No: Customer Name
Address: Customer Address
Phone: Customer Phone
Email: Customer Email
Article 2- Subject
The subject of this contract is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts regarding the sale and delivery of the product specified below, which the BUYER ordered electronically from the SELLER's website, along with its characteristics and sales price.
The Buyer acknowledges and declares that they have been informed by the seller in a clear, understandable, and internet-compatible manner regarding all preliminary information about the product subject to sale, including the name, title, full address, telephone, and other access information of the seller, the basic qualities of the goods subject to sale, including taxes, the price of the goods, payment method, delivery conditions, and expenses, etc., as well as the right of "withdrawal" and how to exercise this right, official authorities to whom complaints and objections can be made, etc., confirms these preliminary information electronically, and subsequently places an order for the goods in accordance with the provisions of this contract.
The preliminary information on this site and the invoice issued upon the order placed by the buyer are integral parts of this contract.
Article 3- Information on the Subject of the Contract/Product/Payment/Delivery
The type and species, quantity, brand/model, sales price, payment method, the person to receive delivery, delivery address, invoice information, and shipping fee of the product/products purchased electronically are as specified below. The person to be invoiced must be the same as the person making the contract. The information below must be accurate and complete. The Buyer accepts and additionally agrees to fully compensate for any damages arising from situations where this information is incorrect or incomplete, and further accepts any and all liabilities that may arise from this situation.
If deemed necessary, the SELLER reserves the right to suspend the order if the information provided by the BUYER does not match reality. In case the SELLER cannot reach the BUYER via the telephone, e-mail, and postal addresses provided by the BUYER in case of problems identified in the order, the SELLER will freeze the order for 15 (fifteen) days. During this period, the BUYER is expected to contact the SELLER regarding the issue. If no response is received from the BUYER within this period, the SELLER cancels the order to prevent any harm to both parties.
Article 4- Date of the Contract and Force Majeure
The date of the contract is the date the order is placed by the buyer.
Unforeseen or unforeseeable circumstances occurring beyond the control of the parties, which partially or completely prevent the parties from fulfilling their obligations and responsibilities under the contract, will be considered force majeure (Natural disaster, war, terrorism, uprising, changes in legislation, confiscation or strike, lockout, significant breakdown in production and communication facilities, etc.). The party experiencing force majeure will immediately and in writing notify the other party of the situation.
During the continuation of force majeure, no liability will arise from the parties' inability to fulfill their obligations. If this force majeure situation continues for 30 (thirty) days, each party will have the right to terminate the contract unilaterally.
Article 5- Rights and Obligations of the Seller
5.1. The Seller agrees and undertakes to fulfill the obligations imposed on him by the contract in accordance with the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts, except for force majeure situations.
5.2. Individuals under the age of 18 (eighteen) cannot shop. The Seller will rely on the age specified in the contract. However, the Seller shall not be liable in any way if the age is incorrectly stated by the buyer.
5.2. We are not responsible for price inaccuracies due to system errors. Therefore, the seller is not responsible for promotional and pricing errors due to interventions in the website system, design, or illegal access to the website. The buyer cannot claim rights from the seller based on system errors.
5.3. Shopping can be made with a credit card (Visa, MasterCard, etc.) or bank transfer. Orders not paid by bank transfer within one week from the order date will be canceled. The processing time of orders is determined not from the moment the order is placed but from the moment the necessary collection is made from the credit card account or the transfer (EFT) reaches the bank accounts. Payment methods executed without consulting customer service, such as cash on delivery or postal checks, are not accepted.
Article 6- Rights and Obligations of the Buyer
6.1
. The Buyer agrees and undertakes to fulfill the obligations imposed on him by the contract in accordance with the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts.
6.2. The Buyer acknowledges and undertakes that the information provided for the realization of the contract is correct and complete.
6.3. The Buyer is responsible for verifying the information provided during the order. If the order is approved, it means that the Buyer has approved the information. If any information is missing or incorrect, the responsibility will belong to the Buyer.
6.4. The Buyer is responsible for the timely payment of the product price and the timely receipt of the product.
6.5. The Buyer agrees and undertakes to pay the expenses, taxes, etc. that are not included in the sale price.
6.6. The Buyer acknowledges and agrees that they have read and understood the preliminary information about the delivery conditions and the right of withdrawal.
6.7. The Buyer agrees that the seller may contact them regarding the order they have placed via telephone, e-mail, SMS, or other means of communication.
Article 7- Delivery of the Product
7.1. Delivery of the product shall be made to the address specified by the Buyer in the contract. The delivery address must be within the borders of the country where the delivery service is provided. The buyer is responsible for the accuracy of the address to be delivered. If the delivery address to be delivered is outside the delivery area, the seller may request an additional fee.
7.2. The delivery period is determined by the stock status of the product and the delivery distance. This period can vary between 1 (one) and 10 (ten) business days. The delivery period starts after the payment of the order price. The delivery period provided is an approximate time, and delays may occur in extraordinary situations such as force majeure or bad weather conditions.
7.3. If the buyer does not receive the product due to reasons such as incorrect address information, failure to contact the buyer, or failure to follow the shipment, the buyer is responsible for the failed delivery. If the buyer does not accept the product for 3 (three) days due to reasons such as incorrect address information, failure to contact the buyer, or failure to follow the shipment, the order will be canceled and returned. In this case, the expenses will be deducted from the amount to be returned to the buyer.
Article 8- Withdrawal and Termination of the Contract
8.1. In cases where the buyer has the right of withdrawal, this right can be exercised within 14 (fourteen) days from the delivery date. To exercise the right of withdrawal, the seller must be notified within this period. If the buyer has not been informed about the right of withdrawal in due time, this period will be extended to 1 (one) year.
8.2. If the buyer wishes to return the product within the right of withdrawal, the product must not have been used and must not be damaged. The product must be returned in its original packaging. If the product has been damaged and/or used, the buyer's right of withdrawal will be invalid.
8.3. In cases where the buyer has the right of withdrawal, the buyer is responsible for the expenses arising from the return of the product.
8.4. If the buyer exercises the right of withdrawal, the seller is obliged to refund the total price and other charges collected by the seller from the buyer, within 14 (fourteen) days from the date of receipt of the withdrawal notification, without any obligation of justification and without any charge.
8.5. The seller has the right to reject the product returned within the right of withdrawal if it is damaged or the packaging is damaged.
8.6. In cases where the buyer does not wish to exercise the right of withdrawal, the product can be returned within 30 (thirty) days from the delivery date. In this case, the buyer is responsible for the expenses arising from the return of the product.
8.7. If the buyer fails to fulfill its obligations under this contract, the seller may terminate the contract unilaterally.
Article 9- Authorized Court
The Consumer Arbitration Committees and Consumer Courts in the residence areas of the Buyer and Seller are authorized to settle disputes arising from this contract up to the value declared by the Ministry of Customs and Trade. If the order is placed from abroad, Istanbul Central (Çağlayan) Courts and Enforcement Offices are authorized.
Article 10- Enforcement
This contract has been read and understood by the parties and signed by mutual consent.